Frequently Asked Questions
Everything you need to know about GLOBAL's premium cutlery and services.
What makes GLOBAL knives different from traditional European cutlery?
GLOBAL knives are crafted from CROMOVA 18 stainless steel and feature a unique convex edge for superior sharpness. Unlike European knives, they do not have a bolster, allowing for full-blade sharpening, and use sand-filled hollow handles for perfect balance.
How should I maintain and sharpen my GLOBAL knives?
We recommend using a ceramic water stone or a specialized GLOBAL pull-through sharpener. For daily maintenance, a ceramic honing rod is preferred over a diamond steel to ensure the fine edge is preserved without removing excessive material.
Are GLOBAL knives dishwasher safe?
No, we strictly advise against putting your knives in the dishwasher. High heat and harsh detergents can damage the steel and cause spotting. Hand wash with mild soap and dry immediately with a soft cloth.
What is your shipping policy for international orders?
We offer insured worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by region, but most international orders arrive within 7-14 business days via our premium courier partners.
What is the GLOBAL warranty policy?
All GLOBAL knives are backed by a limited lifetime warranty against manufacturing defects. This does not cover damage from misuse, such as prying, dropping on hard surfaces, or improper sharpening techniques.
What is your return policy if I am not satisfied?
We offer a 30-day return window for unused products in their original packaging. If you are not completely satisfied with your purchase, you may return it for a full refund, excluding shipping costs.